Our Quality Policy specifies the degree of excellence, which we as an organization commit to as the following:

“All activities of the organization will be carried out in a systematic manner. All services provided will be in accordance with defined and documented policies and procedures. Applicable legislative requirements will be met, our processes will be visible and auditable, and we will ensure that the needs of all stakeholders and staff are met.”

MACS identifies, analyzes, monitors and reviews factors that may affect the ability to satisfy customers and stakeholders, as well as factors that may adversely affect the stability and integrity of the processes and management system.

MACS is committed to sustainable practices and actively seeks to limit its impact on the natural environment. While the principles of the Quality Policy also encompass our Environmental Policy, in the particular case of minimizing the environmental impact of our operations, we commit to the following:

• Regularly review of the environmental impact of our activities, with the goal to reduce our overall environmental impact and prevent waste using best practice techniques;

• Provide information to and enable the involvement of employees in our environmental program and provide necessary training to enable them to discharge their responsibilities;

• Sustain a program of continual improvement in environmental performance incorporating suitable measurement and monitoring mechanisms;

• Work with key partners to encourage them to comply to environmental best practice; and

• Improve resource efficiency (including our use of water and energy).

MACS is committed to providing a healthy and safe work environment for its workers and preventing occupational illness and injury. While the principles of the Quality Policy also encompass our Occupational Health and Safety Policy, in the specific case of ensuring occupational health and safety, this means:

 • The provision a healthy and safe work environment, eliminating the possibility of injury and illness to the best of our abilities;

 • Supervisors will be trained and held responsible for ensuring that the workers, under their supervision, follow this policy. They are accountable for ensuring that workers use safe work practices and receive training to protect their health and safety;

 • Supervisors also have a general responsibility for ensuring the safety of equipment and facilities;

 • All employees will be informed and are required to support the organization’s health and safety initiative;

 • MACS supports and encourages workers to play an active role in identifying hazards and to voice suggestions or ideas to improve the health and safety program; and

 • It is the duty of each worker to report to the supervisor or manager, as soon as possible, any hazardous conditions, injury, accident, or illness related to the workplace. Also, workers must protect their health and safety by complying with applicable Acts and Regulations and following policies, procedures, rules and, instructions as prescribed.

MACS recognises that Equal Employment Opportunity is a matter of employment obligation, social justice and legal responsibility. It also recognises that prohibiting discriminatory policies and procedures is sound management practice.

This policy has been designed to facilitate the creation of a workplace culture that maximises organizational performance through employment decisions. These decisions will be based on real business needs without regard to non-relevant criteria or distinctions and will ensure that all decisions relating to employment issues are based on merit.

MACS is an equal opportunity employer and will provide equality in employment for all people employed or seeking employment. Every person will be given a fair and equitable chance to compete for appointment, promotion or transfer, and to pursue their career as effectively as others. Employment decisions relating to appointment, promotion and career development will be determined according to individual merit and competence.

Consistent with this, MACS does not condone any form of unlawful discrimination or vilification, including that which relates to:

 • age;

 • gender, transgender;

 • disability, medical record;

 • sexuality;

 • race, racial classification; colour, national extraction, social origin, descent, and ethnic, ethno-religious or national origin;

 • religious belief or activity;

 • political belief or activity;

 • marital/domestic status;

 • pregnancy/potential pregnancy;

 • breastfeeding;

 • family responsibilities, family status, status as a parent or carer;

 • industrial activity;

 • employer association activity;

 • trade union activity;

 • physical features;

 • criminal record.

In all cases no factors other than performance and competence are to be used as the basis for performance assessment, training and development opportunities and promotions.

All company activities, facilities, and job sites are non-segregated. Separate or single-user toilet and changing facilities are provided to assure privacy.

It is ensured and maintained that the working environment is free of coercion, harassment, and intimidation at all relevant job sites, and in all facilities at which employees are assigned to work. Any violation of the policy should be immediately reported to the respective supervisor or QMS Manager.

MACS is committed to conducting business in an ethical and honest manner and is committed to implementing and enforcing systems that ensure bribery is prevented. We have a zero-tolerance stance on bribery and corrupt activities. We are committed to acting professionally, fairly, and with integrity in all business dealings and relationships, wherever in the country we operate.

MACS strictly prohibits bribery or other improper payments in any of its business operations. This prohibition applies to all business activities, anywhere in the world, whether involving government officials or other commercial enterprises. A bribe or other improper payment to secure a business advantage is never acceptable and can expose individuals and the company to possible criminal prosecution, reputational harm or other serious consequences. This Policy applies to every MACS employee, associate, and business partners, or other intermediaries acting on the company’s behalf. Each employee has a personal responsibility and obligation to conduct their business activities ethically and in compliance with all applicable laws. Failure to do so may result in disciplinary action, up to and including dismissal.

Improper payments prohibited by this policy include bribes, kickbacks, excessive gifts or entertainment, or any other payment made or offered to obtain an undue business advantage. These payments should not be confused with reasonable and limited expenditures for gifts, business entertainment and other legitimate activities directly related to the conduct of MACS business.